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Frost & Sullivan’s ‘Customer Contact Philippines 2009’

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Frost & Sullivan’s ‘Customer Contact Philippines 2009’ aims to bring together Senior Executives from around the region to discuss strategic, tactical and implementation issues facing the Contact Center Industry today.

The summit will feature:
-2 KEYNOTES from the often-quoted Contact Center Innovator, Kevin Panozza and Industry Leader, Jonathan De Luzuriaga.
-4 SPECIALIST TRACKS on People (Staff), Customer, Business Strategy and Technology/Process!
-INDUSTRY CASE STUDIES from leading Organizations in Asia Pacific!
-'Ask the Experts' Panel Discussions with Q & A, where Functional Experts & Delegates can engage in various discussions on topical customer contact issues.

Title : Customer Contact Philippines 2009

Date : 25-26 November 2009

Venue: Sofitel Philippine Plaza Manila

Time : 8:00AM- 6:00PM

Conference Fee: US$2,000
Early Bird Rate: US$1,500*(for registration and payment on or before 30 October, 2009)
Group discounts available for 3 or more delegates.

• Transforming Customer Experience.
• The Next Generation Virtual Contact Centers – Break the boundaries by integrating communications into Business Processes.
• Dynamic Customer Engagement.
• Best Practices in driving Customer Satisfaction.
• Destination of Choice: The Selection Process for the IT/BPO Industry.
• Social Customer Engagement Strategy - Leveraging on Social Networks to drive Customer Experience.
• Coaching for Success in the Contact Center.
• The ROI of Employee Engagement.
• Structuring & Organizing the Contact Center for greater Competitiveness.
• Hot Communication Trends in 2010 & Beyond.
• Welcome to the Service Cloud – Join the Customer Conversation.
• Findings – BPAP Quality Benchmarking Study.
• Changing the role of Technology to deliver innovative Customer Service.

So ACT NOW! Register early as seats are limited! For more information please visit
or call Sheryl Fuertez at +65.6890.0963 or email

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