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Press Release Benprise and IIOM Strategic Partnership

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Press Release
18 March 2010


Benprise is pleased to announce the partnership with IIOM in the MENA
region.

Partnerships with the IIOM and SPOT help Benprise to help increase the
sustainability of Outsource Providers in the the Middle East and North
Africa. We are pleased to formalize our ties with IIOM!

Melinda Gonzalez Sandlin
CEO Benprise



About The International Institute for
Outsource Management



Benprise is the Partner of The International Institute for
Outsource Management (IIOM™️) for the MENA Region.



Together, we are dedicated to supporting the outsource community and the
clients that are served. This is carried out through specialized
outsource training, targeted viability assessments, and providing a
global community that is focused on the emerging value provided through
re-sourcing.

About SPOT




What kind of services we offer?



Call Center Training Programs (English & Arabic)
Certified Call Centre Agent Training Programs
Certified Call Center (Tier I, II, III)
IT Call Center Certification
Call Center Consulting and Financial Services
Recruitment ( Interviewing and selecting Call Center
professionals)
Workforce Management
Captive Contact Center Health check/Diagnostics
Keynote Speaking/ Workshops/Seminars




Certification Services:




Certified Call Center ( Tier I, II, III)

Call center who wish to implement best practices and attain world-class performance in their industry can call upon us to certify
their call centers. Our rigorous certification process has the advantage
of referencing all performance goals to our best practice. Thus, you
will be held to performance levels that will improve your competitive
position, not just force you to adhere to an arbitrary standard.


The SPOT certification process is management's best path to a World Class Quality Call Center. The SPOT Certification process is
unique and concentrates on top performance standards for your center
without the usual lengthy process that other certification processes
require. Spot certification process has tailored a sophisticated
time-efficient certification process that will target your center’s
top-quality performance In three simple steps to guarantee you’re
certified as an elite world- class service provider which is essential
for your center’s daily productivity.


One of the prime concerns and responsibilities for contact center executive management is usage of appropriate technology. In addition
to having an impact on costs, service levels, staff morale, and end-user
satisfaction, the appropriate information technology and communication
infrastructure must be in place and managed to support the contact
center’s business processes and services.


Spot certification process has tailored a refined, resourceful certification process that will shed light on your contact center
technology used.





Certified Call Centre Agent Training Programs

As the customer service call/contact center has become the most vital interface between a company and its customers, it has become critical
that the call handling process be conducted both effectively and
efficiently. Many companies now want a "third party" opinion regarding
how well their call center is functioning in its strategic role of
getting, keeping, and growing customers. With SPOT Certification, this
allows outsourcers to provide 3rd party verified service quality, adding
credibility and distinction to their service offerings as well as
giving customers piece of mind.


This business need to rate the performance of an agent in a call center has lead to SPOT Certification standards.

For certification please contact us at certification@benprise.com.


About Benprise


The Official Contact Center Service Providers

Benprise has 10 years experience as a company helping firms take
advantage of the new “flat world” economy of the 21st Century. Benprise
has helped firms successfully launch their business in North America,
Latin America, the Middle East, and Asia Pacific.

Benprise has experience helping firms with all phases of Contact
Center, Call Center, Offshore Outsourcing, BPO and Near-shoring
initiatives; including certification, project management, site
selection, management consulting, recruiting, training, capabilities
assessment, diagnostics and work force management. Let Benprise help you
today with your Customer Experience needs.

http://benprise.ning.com/forum/topics/press-release-benprise-and

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