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Hurricanes? Tornadoes? Blizzards? No Problem: 4 Cases for Virtual Call Centers in Natural Disasters

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Hurricanes? Tornadoes? Blizzards? No Problem: 4 Cases for Virtual Call Centers in Natural Disasters

Contributor: Rob Duncan | Article Reference: http://www.customermanagementiq.com

Regardless of where your brick-and-mortar call center is located, the reality is you may find your business at the harsh mercy of Mother Nature.
The National Oceanic and Atmospheric Administration (NOAA) recently updated its forecast for the 2010 hurricane season. From June 1st to November 30th, there is a 70 percent probability that the Atlantic Basin region will experience 14 to 20 named storms and 8-12 hurricanes, 4-6 of which will be major hurricanes. According to Gerry Bell, Ph.D., lead seasonal hurricane forecaster at NOAA’s Climate Prediction Center, “All indications are for considerable activity during the next several months. There is a high likelihood that the season could be very active, with the potential of being one of the more active on record.”

For brick-and-mortar call centers located in the Gulf states or Eastern seaboard, the threat posed by hurricanes represents a serious operational challenge. However, hurricanes are not the only natural disasters that regularly impact call center operations. Many areas with a high concentration of call centers face annual floods, tornadoes and blizzards. In fact, the NOAA also suggests there is an increased chance of organized tornado activity for the Gulf Coast region this winter.

Read More... http://benprise.ning.com/profiles/blogs/hurricanes-tornadoes-blizzards

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