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"Call Center Basics" by callcenterbasics.com

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1 "Call Center Basics" by callcenterbasics.com on Tue Jul 27, 2010 9:51 pm

Call Center Basics

Welcome to Call Center Basics

Call Centers are talked about everywhere these days - probably because they affect our lives in so many ways. Whatever product or service we may buy, on many occasions we will end up dealing with one. But first, how does one define a call center? Let's try; A call center is defined as the part of an organization that deals with inbound or outbound communications with customers. Call centres are critical to support the marketing and customer service functions of many large companies. Most top Fortune 500 companies has at least one call centre which employs an average 4,500 agents. More than $300 billion is spent on call centres around the world.


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