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Microsoft Unveils Microsoft Dynamics CRM 2011
By Brendan B. Read, Senior Contributing Editor | article reference: http://call-center-software.tmcnet.com
Microsoft Dynamics CRM 2011 will build out the product’s end-user and customer experiences with a series of enhancements:
The solution enables CRM information to take full advantage of native Outlook functionality including previews and conditional formatting
New contextual CRM Ribbon for Outlook and browser clients delivers consistent Microsoft Office navigation and user experiences
Role-based forms and views ensure business professionals have fast access to the relevant information that they need and are prevented from seeing data that they are not authorized to view
Advanced user personalization. Customers can create personal views, add commonly used records and design personal dashboards to measure performance
Inline data visualizations. Business professionals using Microsoft Dynamics CRM 2011 can quickly create and share inline charts with drill-down intelligence to visually navigate data and uncover new insights
Real-time dashboards. Businesses can rapidly configure multiple real-time dashboards to actively monitor business performance and improve decisionmaking
Flexible goal management. Businesses can define key performance and business health indicators to track and measure progress against any organizational goal or metrics
Read More... http://benprise.ning.com/profiles/blogs/microsoft-unveils-microsoft?xg_source=facebookshare
By Brendan B. Read, Senior Contributing Editor | article reference: http://call-center-software.tmcnet.com
Microsoft Dynamics CRM 2011 will build out the product’s end-user and customer experiences with a series of enhancements:
The solution enables CRM information to take full advantage of native Outlook functionality including previews and conditional formatting
New contextual CRM Ribbon for Outlook and browser clients delivers consistent Microsoft Office navigation and user experiences
Role-based forms and views ensure business professionals have fast access to the relevant information that they need and are prevented from seeing data that they are not authorized to view
Advanced user personalization. Customers can create personal views, add commonly used records and design personal dashboards to measure performance
Inline data visualizations. Business professionals using Microsoft Dynamics CRM 2011 can quickly create and share inline charts with drill-down intelligence to visually navigate data and uncover new insights
Real-time dashboards. Businesses can rapidly configure multiple real-time dashboards to actively monitor business performance and improve decisionmaking
Flexible goal management. Businesses can define key performance and business health indicators to track and measure progress against any organizational goal or metrics
Read More... http://benprise.ning.com/profiles/blogs/microsoft-unveils-microsoft?xg_source=facebookshare