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Obstacles to Good Customer Service

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1 Obstacles to Good Customer Service on Tue Aug 03, 2010 1:09 am

Exactly what constitutes good customer service is a lengthy subject with many variables and I could spend hours lecturing on it, but for the purpose of this article we will look at what the big obstacles are to good customer service. Attain a command of these and we will be well on our way to a honeymoon with our clients.

1. Attitude That Customers Are Replaceable.
They are not, and the sooner you understand that, the better! Instead of pushing an angry or disgruntled client down the elevator shaft, do your very best to address their complaints and concerns. Your clients' complaints can be your best friend and alarm to things amiss. Be grateful that your clients think enough of you to complain. Most won't, they will even tell you that everything is fine and then simply take their business elsewhere.

True, the customer is not always right, (any more than you are,) but the customer always deserves to be treated fairly, and with respect.

2. Inconsistency.
Be consistent in the level of your service, product representation, and professionalism. When these things vary customers become uneasy and uncomfortable, and soon move on.

Read More... http://benprise.ning.com/profiles/blogs/div-styletextalign-centerspan

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